FAQ

PAWMART– Frequently Asked Questions

1. How long does shipping take?

Domestic orders typically arrive within 3–7 business days. International orders may take 7–21 business days, depending on your location.

2. When will my order ship?

Orders are processed and shipped within 1–3 business days. Once your order is shipped, you’ll receive a tracking number via email.

3. Do you ship internationally?

Yes! PawMart ships worldwide. Shipping rates and times vary depending on your country and will be calculated at checkout.

4. How can I track my order?

After your order ships, you’ll get a tracking link via email. You can use that link to track your shipment in real time.

5. What if my package is lost or stolen?

If your order is marked “delivered” but you haven’t received it, please contact us at help@pawmartgoods.com within 7 days. We’ll work with you to resolve the issue.

6. What is the 30-Day Guarantee?

We offer a 30-day, no-questions-asked guarantee. If you’re not satisfied with your  product, you can return or exchange it within 30 days of delivery.

7. How do I start a return or exchange?

Just email us at help@pawmartgoods.com with your order number and reason for return. We’ll guide you through the process.

8. Do I have to pay for return shipping?

If your item is defective or we sent the wrong product, we’ll cover return shipping. Otherwise, customers are responsible for return shipping costs.

9. Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we can usually make changes. Email us as soon as possible at help@pawmartgoods.com.